A high volume import automotive dealership is looking to add an experienced Service Manager to our dynamic team.

In addition to competitive pay, we offer our associates the following benefits:Health, Dental, Vision, Life, and Disability insurance, 401(k) plan with company match, paid Time-Off, employee Stock Purchase Plan, employee Vehicle Purchase Program, professional work environment, with job training and advancement opportunities.

Responsibilities:

• Forecast goals and objectives for the department and ensure they are met.
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
• Hire, train, develop and motivate the service department staff and monitor their performance.
• Maintain daily sales and production records as required by dealership management.
• Develop and monitor budgets for the service department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Establish promotional service prices.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Other duties may be assigned by management.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications:

• Experience managing high volume production and customer flow.
• Sales driven background.
• High CSI and customer focused.
• Experience managing 15 employees preferred.
• CDK experience a plus.
• Ability to work independently and be self-motivated.
• Great attitude with high-energy personality.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.

We are an Equal Employment Opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Automotive Service Management: 2 years (Required)

Ability to Relocate:

• Greenbelt, MD 20770: Relocate before starting work (Required)

Work Location: In person